Zingara – Refund Policy
At Zingara, we aim to provide a seamless experience to all our users and merchants.
This Refund Policy explains the conditions under which refunds may be issued for transactions made through the Zingara platform.
1. Eligibility for Refunds
A refund may be initiated only under the following conditions:
a. Failed or Unsuccessful Transactions
- The payment was debited from your account, but the order/booking was not confirmed.
- There was a technical error during payment processing.
b. Duplicate Payments
If you are charged twice for the same transaction, Zingara will initiate a refund for the duplicate amount after verifying the transaction.
c. Merchant Cancellations
If the merchant cancels the order/service after receiving payment, the refund will be processed as per the merchant's cancellation policy.
2. Non-Refundable Situations
- Customer changes mind after a successful order confirmation.
- Wrong/incorrect product/service selection by the user.
- If the merchant’s terms clearly mention “No Refund”.
3. Refund Process
Upon verification of your refund request:
- Refunds to the original payment method (UPI/Card/Wallet/Net Banking) will be initiated.
- An email/SMS notification will be sent once the refund is processed.
4. Refund Timeline
Refund timelines depend on the payment method and issuing bank:
- UPI: 2–3 working days
- Debit/Credit Cards: 5–7 working days
- Net Banking: 3–5 working days
- Wallets: Instant or up to 24 hours
Note: In rare cases, banks may take up to 10–14 working days.
5. Chargebacks
- Zingara will review the case and provide all necessary evidence to the bank.
- Final decision rests with the issuing bank as per their policies.
6. Contact for Refund Support
For any refund-related concerns, please contact us:
- Email: support@zingara.club
- Phone: 94038 92447
- Working Hours: 10:00 AM – 7:00 PM (Mon–Sat)
Provide the following details for faster resolution:
- Transaction ID
- Registered mobile number
- Payment method
- Reason for refund request